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AI Outbound Voice Agent for Fencing Company
AI voice agent making outbound calls for lead follow-up and appointment scheduling for a fencing contractor.
Call volume
200+ calls/day
Tools
Voice AICRMGoogle Calendarn8n
The Client's Problem
My Approach
The Workflow Breakdown
1
Vapi outbound calling agent triggered 48 hours after estimate send via n8n scheduler 2. Knowledge base trained on materials, warranty terms, timeline, and financing options 3. Objection handling logic: "think about it" offers revisit, "too expensive" offers financing 4. Honest handoff: agent admits when it doesn't know and books human callback 5. Full call transcript logging to CRM with objection tagging and outcome tracking
Results & Impact
- Estimates followed up went from ~50% (sales rep cherry-picking) to 100% via AI voice agent
- Close rate on followed estimates: 38% (AI matches human rate)
- Monthly revenue recovered: $18,200 from previously ignored leads
- Sales rep follow-up hours dropped from 10+ hrs/week to 2 hrs/week (warm callbacks only)
- Average follow-up delay went from 3-5 days (when done) to 48 hours (every estimate)
- Full objection transcripts now logged for sales training (previously none)
Technical Highlights
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