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AI Booking System for Dental Practice
Automated patient booking, reminders, and follow-ups for a dental practice, reducing no-shows and filling empty slots.
No-show reduction
40% fewer no-shows
Tools
AI AgentGoogle CalendarSMS APIn8n
The Client's Problem
My Approach
The Workflow Breakdown
1
Patient verification via name and DOB lookup against practice management system API 2. Real-time slot availability check with provider preference matching (hygiene vs. doctor) 3. Emergency triage logic routing pain, swelling, and trauma calls to on-call dentist 4. Insurance plan collection and validation against accepted carriers list 5. Confirmation SMS with appointment details, directions, and new patient paperwork link
Results & Impact
- After-hours bookings went from 0 (voicemail only) to 67 appointments/month
- Monthly revenue recovered: $12,800 from captured calls
- Patient verification accuracy: 94% correct match rate
- Emergency routing time dropped from next morning callback to under 30 seconds to on-call
- Front desk overflow calls went from 15-20 missed/day at peak to zero missed calls
- New patient paperwork completion improved from 40% arrived unprepared to 89% completed before visit
- Patient satisfaction (post-call): 4.7/5.0 average rating
Technical Highlights
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