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AI Review & Reputation Management for Auto Repair
Automated review monitoring, response generation, and reputation tracking for an auto repair shop.
Rating improvement
4.2 → 4.7 stars
Tools
Google Reviews APIGPT-4Slackn8n
The Client's Problem
My Approach
The Workflow Breakdown
1
Google Business Profile and Yelp API polling every 15 minutes across 4 locations 2. GPT-4 sentiment classification with topic extraction (service, pricing, wait, staff) 3. Response drafting engine trained on shop's voice: never defensive, always solution-first 4. SMS approval gate for negative reviews before any response goes live 5. Weekly location scorecard comparing rating, volume, sentiment, and response rate
Results & Impact
- Average Google rating improved from 3.9 stars across locations to 4.6 stars within 5 months
- Review response rate went from ~40% (when owner remembered) to 97% within 24 hours
- Negative review response time dropped from 11 days average to under 2 hours
- Unanswered negative reviews went from 5-8 per month to zero since deployment
- Owner time on reviews dropped from 3-4 hrs/week (inconsistent) to 20 min reviewing flagged negatives
- Estimated revenue from improved rating: +$6,800/month (BrightLocal formula)
Technical Highlights
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